Shipping & returns information
At Children of Central City, we believe in transparency and want you to feel completely confident with your purchase. Here, you'll find everything you need to know about how your book will reach you and what to do if you need to make a return. Our policies are designed to be fair and straightforward, ensuring a smooth experience from order to delivery, and beyond.
Frequently asked questions
We've gathered the most important information regarding shipping and returns to answer your questions clearly and concisely. Our aim is to ensure you feel respected and fully informed, making your decision to purchase 'Children of Central City' an easy one.
How long will my book take to arrive?
Once your order is processed and shipped, you can expect your copy of 'Children of Central City' to arrive within 3–7 business days. We strive to get the book into your hands as quickly as possible so you can begin your journey into the story.
What is your return and refund policy?
We want you to be satisfied with your purchase. Our detailed return and refund policy outlines the specific conditions under which you can return your book, ensuring fairness and clarity for all our readers.
Under what conditions can i return my book?
You may return your book if it arrives damaged, defective, or unreadable; if it is the wrong edition or different from what you ordered; or if there was a significant printing error (e.g., missing pages, severe misprint). Please note: We generally do not accept returns simply because you changed your mind, unless required by the retailer’s policies where you purchased it (e.g., Amazon’s standard return window).
What is the return time window?
To request a return or refund for 'Children of Central City', please contact us within 30 days of the delivery date. This ensures we can process your request efficiently.
Who covers the return shipping cost?
If the return is due to a defect, damage, or an error on our part, we will cover the return shipping cost. If you request a return for another reason and the retailer allows it, you may be responsible for return shipping fees.
How do i start a return?
To initiate a return, please contact the seller where you originally purchased the book (e.g., your bookstore, Amazon, or our website). Include your order number, a brief reason for the return, and photos if the item is damaged or defective. They will provide instructions for returning the book.
When will i receive my refund?
Refunds will be issued once the returned book is received and inspected (or per the retailer’s own policy). The amount refunded will typically be the purchase price, minus any shipping costs if required by the retailer’s return policy.
Are there any shipping costs i should be aware of?
Shipping costs for 'Children of Central City' are calculated at checkout based on your location and chosen shipping method. For any specific inquiries about shipping costs before purchase, please contact us at [[jacquespublishing23@gmail.com]]
Feel good about your purchase
Our commitment to you goes beyond the pages of 'Children of Central City'. We want you to feel safe, respected, and fully confident in your choice. Our policies are designed for clarity and fairness, ensuring that every interaction with Children of Central City feels genuine and trustworthy. Thank you for being part of our story.